Best money I've spent in awhile lots if fun wish was a little faster but still fun
My son is very happy with this bike! It was easy to put together and he has enjoyed being able to get around quicker. The charge is great!
Product Protection FAQ
Q1: What does the Product Protection Plan cover?
Accidental Damage during Handling: Unintentional damage such as drops, spills, cracked screens during normal use.
Extended Warranty: Mechanical or electrical failure after the manufacturer's warranty ends.
Power Surge: Protection from voltage spikes that could damage electronics.
Battery Failure: One-time battery replacement.
Q2: When does coverage begin?
Accidental Damage Protection: Starts immediately upon plan purchase.
Extended Warranty: Starts after the manufacturer's warranty expires.
Example: A 3-year plan for a product with 1-year manufacturer’s warranty:
| Year 1 | Year 2 | Year 3 |
|---|---|---|
| Accidental Damage | Accidental Damage | Accidental Damage |
| Manufacturer’s Warranty | Extended Warranty | Extended Warranty |
Q3: Can I cancel the plan?
Within 60 days of purchase:
- No claims filed: Full refund (100%)
- Claims filed: Refund = Plan price − claim amount paid
After 60 days of purchase:
- Refund = [(Total coverage days − Days used) ÷ Total coverage days] × Plan price − paid claims − admin fee (max $50)
Q4: How are claims resolved?
- Visit the Xcotton Resolution Center
- Email support@xcottons.com
Key Note – Liability Limit: The total reimbursement will not exceed the product’s original purchase price.