1. Free Shipping Guidelines
Riding Times offers free shipping on all e-bike orders within Canada.
We primarily use FedEx Ground and UPS to deliver your orders. Shipping times may vary depending on your location and the operations of our partnered carriers.
Please note:
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We do not ship to PO Boxes or APO addresses.
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We do not ship to Nunavut, Yukon, or the Northwest Territories.
2. Delivery Scheduling
When ordering an item from our website, we are able to ship the order in 1-2 business days. After your shipment is picked up by UPS or FedEx Ground, we will contact you with the shipment information and tracking number.
Shipment time to your provided address takes 2-6 business days for e-bike and e-scooter. For parts and all the accessories, it would take around 7-20 days. All delivery dates provided by the Riding Times team are estimated time frames.
For more information on delivery times, please visit
- FedEx Ground | Ground Transit Information | Ground Service Maps.
- CA. Ground Maps: UPS - Canada
For pre-orders/backorders, please refer to the shipping date on the product page.
3. Order Tracking
To follow the status of your order through ridert.com, please sign up for an official account through our website. This will allow you to retain the information about your current and previous orders, as well as allow you to receive direct information about your shipments and the tracking status. Once you are provided your tracking number from the Riding Times team, you can input the number on our site to follow the delivery status.
4. More Delivery Information
For special delivery requests, questions, or shipment information, please email support@ridert.com. We will respond to your message within one business day.