Return Policy
1. Order Cancellation
- Free of charge before shipping(tracking number created). Contact support@ridert.com, and our customer service team will respond within 24 hours.
- After Shipment(tracking number created). To request an order cancellation after it has been shipped, the customer must pay $150 return shipping cost + 10% processing fee. Riding Times will provide a return shipping label, and the designated carrier will collect the return package.
2. Order Modification
- Before Shipping: Free of charge. Contact support@ridert.com to proceed.
- Shipped but Not Received: Contact support@ridert.com to proceed, though order modifications may not be guaranteed.
- Delivered: Refer to the return policy for returns and exchanges. Customers are responsible for a $150 return shipping cost per ebike or scooter + 20% processing fee. Contact support@ridert.com to proceed.
3. Model Replacement & Return
- Product Defects: Riding Times will provide tech support and necessary replacement parts, covering the entire repair fee.
- Shipping Damages: Riding Times will provide necessary parts and cover service costs.
- Free Replacement and Return: Customers can reject a package due to shipping damage (affecting functionality) or contact customer service for missing and critically damaged parts or other quality-related issues. Photos and/or videos are required as evidence.
Definition of Critically Damaged Items: Main structure deformation affecting normal functions.
Situations Not Covered by Free Replacement or Refund Policy:
- Minor damage to outer packaging.
- Minor scratches or paint loss.
- Damage to parts or wearing parts after 10 miles.
- Damage to parts or wearing parts after 7 days of uses.
Return and Exchange Requirements:
- Returns and refunds must be requested within 45 days of receiving the bike or scooter.
- Unopened ebikes can be returned within 45 days of receipt for a $150 return shipping fee (per bike), and opened ebikes with less than 10 miles of usage can be returned for a $150 shipping fee (per bike) plus a 10% restocking fee (per bike).
- Returns require original packaging supplies and shipping box. Bikes or scooters must be in the same condition as received, with all items included (battery, charger, keys, hardware, etc.).
- Returns are subject to a 10% restocking fee and a $150 shipping fee per bike or scooter (for non-quality issues).
- Take the following photos to share with our Customer Support team:
- The bike from both sides (if it has been removed from its packaging)
- The mileage on the display (if your bike has an odometer, and has been assembled and ridden)
- The box condition (be sure to document any box damage that already exists)
- A closeup of the bike ID label found on either end of the box (make, model, frame number)
- Initiate a return request by sending an email to to our Customer Support team at support@ridert.com
Customer Arranged Return Shipping:
- If a customer arranges the return shipment, they must ensure the safety and success of the shipment, using a signature confirmation service and additional shipping insurance. Riding Times is not responsible for any damage, loss, or other accidents during customer-arranged shipments.
Non-Returnable Items Include (But Are Not Limited To):
- Fashionable wear (hats, etc.)
- All accessories
- Special orders
- Used items except in extreme cases of breakage/malfunction
4. Refund
- Once the returned product(s) are received and confirmed to meet return conditions, applicable fees will be deducted, and the remaining refund will be sent according to the customer's original payment method.
- Customers should check with their credit card company and/or bank if the refund is not posted within two days of issuance. Delays may occur due to different fund transfer procedures in financial institutions. Contact us if needed.
We wish to offer you the most enjoyable shopping experience from start to finish. If you have any questions or need assistance with a return, please contact the Riding Times Customer Service team: support@ridert.com.