FAQ

Technical Specifications

1. What is the range of your eBikes and eScooters?

Ebikes:

  • Z8: Up to 40 miles
  • GT53: 43-105 miles
  • GT73: 68-155 miles

Escooters:

  • G63 Dual Motor: Up to 37 miles

2. How long does it take to fully charge the battery?

Ebikes:

  • Z8: 6-8 hours
  • GT53: Single Charger 10-12 hours, Double Charger 5-6 hours
  • GT73: 9-10 hours

Escooters:

  • G63 Dual Motor: Single Charger 10-12 hours, Double Charger 5-6 hours

3. What type of batteries do your eBikes use?

Ebikes:

  • Z8: 48V 15.6Ah Removable Premium Battery (UL 2272 Compliant)
  • GT53: 48V 23.4Ah Removable Lithium Battery (UL 2849 Compliant)
  • GT73: 48V 18.2Ah*2 Removable Lithium Battery (UL 2849 Compliant)

Escooters:

  • G63 Dual Motor: 48V 20Ah Removable Lithium Battery (UL 2272 Compliant)

4. Can I ride an eBike or eScooter in the rain?

Yes, you can ride our eBikes and eScooters in the rain. They are designed to be weather-resistant and can handle wet conditions. However, we recommend avoiding deep puddles and ensuring that the battery and electrical components do not get submerged in water. Our models have an IPX5 water-resistant rating and IPX6 for batteries.

5. What is the maximum speed of your eBikes and eScooters?

Ebikes:

  • Z8: 28 MPH
  • GT53: 31 MPH
  • GT73: 37 MPH

Escooters:

  • G63 Dual Motor: 37 MPH

Usage and Maintenance

1. How often does the eBike or eScooter need maintenance?

Regular maintenance is key to keeping your eBike or eScooter in optimal condition. We recommend a basic check-up every 3-6 months or every 500 miles, whichever comes first. This includes checking the tire pressure, brakes, chain, and battery. A professional service once a year is also advisable for a thorough inspection and any necessary adjustments.

2. What kind of maintenance is required for an eBike or eScooter?

  • Battery care: Charge regularly and store in a cool, dry place.
  • Tire pressure: Check and inflate to the recommended pressure.
  • Brakes: Inspect for wear and adjust as needed.
  • Chain (Ebikes only): Clean and lubricate periodically.
  • Electrical connections: Ensure they are clean and secure.
  • General inspection: Look for any loose parts or unusual wear.

3. How do I properly care for the battery?

  • Charge regularly: Avoid letting it completely drain.
  • Store correctly: Keep it in a cool, dry place away from direct sunlight and extreme temperatures.
  • Avoid water exposure: Do not submerge the battery or expose it to heavy rain.
  • Clean carefully: Wipe with a dry or slightly damp cloth; do not use harsh chemicals.

4. Can I replace the battery myself?

Yes, most eBike and eScooter batteries are designed to be user-replaceable. However, it's important to follow the manufacturer's instructions and safety guidelines. If you're unsure or uncomfortable doing it yourself, we recommend visiting a professional service center.

5. Are spare parts readily available?

Yes, we offer a wide range of spare parts for our eBikes and eScooters, including batteries, tires, brake pads, and more. You can find these parts on our website or through our authorized dealers.

Purchasing and Warranty

1. Do you offer a warranty on your eBikes and eScooters?

Yes, we offer a comprehensive warranty on our eBikes and eScooters. Typically, this includes a 2-year warranty on the frame and a 1-year warranty on electrical components, including the battery. Please refer to our warranty policy for specific details.

2. What is your return policy?

We offer a 15-day return policy for unused eBikes and eScooters in their original packaging. If you are not completely satisfied with your purchase, you can return it within this period. Please review our return policy for detailed instructions and conditions.

3. Do you offer financing options?

Yes, we offer flexible financing options to make purchasing an eBike or eScooter more affordable. You can choose from various payment plans that suit your budget. Please visit our financing page for more details and to apply.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website. For any issues or questions, our customer service team is here to help.

5. What should I do if my eBike or eScooter arrives damaged?

If your eBike or eScooter arrives damaged, please contact our customer support team immediately. Provide photos of the damage and your order details. We will arrange for a replacement or repair as quickly as possible.

Legal and Safety

1. Are there any legal requirements for riding an eBike or eScooter?

Legal requirements for riding an eBike or eScooter vary by location. In most places, eBikes are classified similarly to bicycles, but there may be specific regulations regarding age, speed limits, and helmet use. Escooter regulations can also vary widely. Check your local laws for the most accurate information. In conclusion, Riding Times eBikes and eScooters are certified under UL 2272 and UL 2849 standards, ensuring they meet strict safety and quality requirements. This certification allows you to confidently ride them across the entire United States.

2. Do I need a license to ride an eBike or eScooter?

In most regions, you do not need a license to ride Riding Times eBike or eScooter. However, certain high-speed eBikes or specific jurisdictions may have different requirements. Always verify local regulations before riding.

3. What safety gear do you recommend when riding an eBike or eScooter?

For safety, we recommend wearing a certified helmet, reflective clothing or accessories, and appropriate footwear. Additionally, consider using front and rear lights, a bell or horn, and protective gloves.

4. Are there weight limits for your eBikes and eScooters?

Ebikes:

  • Z8: Max Load 264 lbs
  • GT53: Max Load 500 lbs
  • GT73: Max Load 286 lbs

Escooters:

  • G63 Dual Motor: Max Load 286 lbs